Do you have a question about LottosOnline? From payment methods to claiming your winnings, read on to find out more:
Who is LottosOnline?
LottosOnline is owned and operated by Marvicap Limited, incorporated in Cyprus. Our headquarters are in Cyprus, and we have an office in every country where we fulfil lottery tickets, including France, the USA, Spain and Germany. Our teams are dedicated to bringing our customers the very best lottery games, transforming players into millionaires overnight!
Is it legal?
Yes, we operate within legal guidelines without exception. All lottery tickets that are purchased through our site are official tickets, physically procured from their lottery operator's licensed retailers by our ticket purchasing agents.
How much does it cost, and why?
The cost of a lottery ticket depends on your chosen lottery, and how many lines you would like to play. Our pricing includes the cost of your official lottery ticket as well as fees arising from the lottery ticket agent services provided by LottosOnline. All prices on LottosOnline are reflected in Euros (€) even if the lottery game is based in a different currency.
By playing the lottery with LottosOnline, you'll be able to play lotteries otherwise unavailable. These fees are required to offer services unrivalled in simplicity and trust. To find out more, click on the lottery of your choice – and just think, that one click might be life-changing!
Is payout of winnings guaranteed?
Yes. We use a trusted agency with guaranteed payouts. Our payout record is 100%, and always will be. Our players are paramount to our success, and we cannot survive without a totally reliable service. If you pick lucky numbers, the winnings are yours!
Can I be based anywhere to play?
You can play LottosOnline from almost anywhere in the world. Regrettably we are unable to process payments or pay winnings for potential customers based in:
- Czech Republic
- North Korea
- The Netherlands
- The USA (and its territories)
What currency does LottosOnline use and why?
Due to banking rules, all account balances and prices on LottosOnline are reflected in Euros (€). LottosOnline's agreement with our agents means you can get your winnings in the currency of your choice.
What happens if I win?
We make it simple to get your winnings. Once our agents have confirmed your numbers and prize they inform us and we add the corresponding funds to your LottosOnline winnings balance. Just login to your account to view and claim your winnings! If you’re a jackpot winner LottosOnline will assist you with making all the necessary arrangements to get your ticket from our agents and claim your prize in person.
What assurances do you give?
You will receive an email with a confirmation for the purchase of your lottery ticket and corresponding numbers as proof of purchase. This email clearly states your ownership of the physical ticket. You will receive your prize quickly and efficiently - and if you have any questions, we are always here to answer them. Just get in touch.
Can I get a refund?
We do not issue refunds on ticket purchases under ordinary circumstances. We can only process refunds or changes for draws more than two weeks into the future as your ticket will not yet have been purchased. We reserve the right to approve refunds and changes on a case-by-case basis.
How does LottosOnline differ from other ticket providers?
If you win more than the equivalent of $600, most lottery ticket providers will ask you to visit the country to claim your prize. You’ll need to pay for flights, book time off work and disrupt your current plans. LottosOnline is different. Our agents arrange to pay out all smaller winnings so you don’t have to make a fuss (until you hit the bigtime, of course).
What happens if I lose my ticket?
We send an email with a confirmation for the purchase of your lottery ticket and corresponding numbers. As a result, you won't have to worry about losing a paper ticket. If you have accidentally deleted your email, check your junk folder. Alternatively, you can log in to your LottosOnline account to view all your purchases.
Is the LottosOnline site secure?
Yes, our site has been developed with security in mind. Both our database and website are protected by the highest level of SSL security available. That means your information is kept safe and secure at all times.
I have forgotten to check my ticket! What next?
Don’t worry - all tickets are automatically checked after each lottery draw. You’ll receive email confirmation of your winnings. Can you imagine receiving an email announcing that you’ve just won millions!
Why do I need to register?
When you register with LottosOnline, you will provide us with basic contact information. This ensures we can get in touch if you win.
How do I register?
Registration is free and straightforward. Create your account via our website by providing your name, location, and other basic details. You don’t have to buy a ticket following registration. It’s totally up to you.
I have forgotten my password. What should I do now?
On the login page, click the ‘Forgotten your password?’ link. Enter your email address and wait for your password reset email. Then, follow the instructions in the email.
How do I change my personal details?
If your details have changed - such as your name or address - you can make amends in the ‘My Account’ section of the website.
How can I pay?
You can pay for your ticket in a few simple ways. You can choose to credit your LottosOnline account, and use this balance to buy tickets. Then, you simply need to top it up when funds are running low. Alternatively you can pay at the point of sale using a debit or credit card. Finally, if you have a positive Rewards Balance, you can pay using your Rewards funds.
Payment must be made before LottosOnline will process your order. If you have questions, please email us at email@example.com. We will be quick to answer your queries.
What are the Terms and Conditions for LottosOnline?
Our full Terms and Conditions are here. If you have any questions, please let us know. We are always on hand to help.
How long before the draw can I buy a ticket?
Every draw is different, and more information can be found on each lottery page. The cut off for each lottery is typically a few hours prior to the draw. We require this time so that our local agents can purchase your ticket and process the ticket scan. To make it easy, our website automatically displays the next available draw following the cut-off time. After the LottosOnline close-off, you will not be able to buy an entry. So be sure to get in early for your chance to win big!
What happens after I have purchased my tickets?
Once your payment for the ticket has been approved, our local agents will buy your official lottery ticket directly from an authorised retailer. You will also receive an email confirmation for your purchase. Your ticket is then taken to our agent's secure offices and safeguarded until the date and time of the draw, after which they will check the results against your ticket. They will pay us any smaller winnings due to you and we will add these to your winnings balance. For larger winnings our agents will hold your physical ticket until you can collect it and claim directly from the lottery operator.
How will I know if I've won?
As a member of LottosOnline, you don’t need to check the results after the draw. Our automated system will notify you of any winnings via email. At the same time, we will update your private account on LottosOnline where you can view the draw details and see your winnings. You can also check the latest draw results on our website.
How do I claim my winnings?
All winnings are credited to your winnings balance as soon as our agents have verified them. You can request a transfer of these funds directly to your bank account, or you can immediately convert them to credit in your Account Balance.
What is the LottosOnline VIP Rewards Program?
Our VIP Rewards program is our way of saying thank you. It is our loyalty program that allows you to get cashback on ticket purchases, and use this cashback to buy lottery tickets.
Each time you spend €50 or more during a 30 day period, you qualify for VIP status. From the moment you are VIP, you will earn 10% cashback on all your purchases. That's 10% of your purchases, big or small, added to your LottosOnline Rewards Balance to be spent on lottery tickets. For more information, visit our VIP Rewards page.
How do I use my Rewards Balance?
Your Rewards balance can be used to buy more lottery tickets, for free. As long as you have enough funds in your Rewards balance, you can use them for any lottery draw. Simply log in to your account, then choose your ticket as usual, and at the payment stage choose how much to pay with your Rewards balance.
Where can I see the latest draw results?
As soon as a draw is complete and verified, we’ll update the relevant results page. You can also set up automatic results notifications, sent to you via email. We’ll always notify you if you have won.
How do I credit my account?
You can use your credit or debit card to add funds. Alternatively, you can transfer funds from your winnings to your Rewards Balance and use these to pay for tickets.
How long will it take for winnings to be paid out?
We appreciate that you’ll want to receive your winnings as soon as you strike it lucky and the champagne has popped. Smaller winnings are typically credited to your winnings balance immediately after the winning ticket numbers have been verified by our agents. For substantial non-jackpot winnings it may take until the next available business day for our agents to collect the funds, after which your winnings balance will be credited. The timing of the collection of a jackpot win will depend on how quickly you want to make your arrangements.
Is there a minimum claim amount?
Yes, the minimum claim amount is €50 and the player is responsible for any bank transfer fees arising from the claim transaction. If you have less than €50 in your winnings balance, you have two options. You can wait for more winnings, or transfer funds to your Rewards Balance.
Are my winnings taxable?
The answer depends on which lottery you play. Some lotteries tax your winnings, and others do not. While some lotteries may automatically deduct their local and/or federal taxes from your winnings, in other cases you will need to be proactive. If in doubt, contact your local tax authority.
Is my personal information secure?
Yes. LottosOnline is totally confidential, so you can buy tickets with full peace of mind. We do not store your credit card information on our servers and we always use a secure system to exchange information. This ensures all transactions are handled with the highest security and discretion.
Where do I see my ticket entries?
You can view your ticket entries and the corresponding numbers via your LottosOnline account, or by referencing your email.
For which lotteries do you provide scanned tickets?
Thanks to our network of ticket purchasing agents we are able to offer scanned copies of tickets for all of our lotteries.
What is ReferLottos?
ReferLottos is our official affiliate program. This allows your business or blog to partner with LottosOnline by advertising our services in return for a percentage of sales generated. The program is free of charge - for more information, please visit ReferLottos.com.
My question has not been answered. What should I do?
If you have any further questions that have not been addressed in our FAQS section, please contact us. Our team are always ready to help and answer your queries. Our FAQs are designed to be informative and helpful. They are updated on a regular basis, and we always welcome your feedback.